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"I just want to express our satisfaction with Atlantis with the service we received from you in regard with the repair of our water softener recently. You surpassed expectation with your diligence in providing a friendly, helpful and supremely efficient service which reflects on the company very well. Even the courier service you use was excellent. Thank you and well done. We will be endorsing your product and company to anyone who we come into contact with regard to water softeners, you may be assured”

Mr & Mrs Hunt, Kent

"I just felt you had earned a bouquet for your handling of my problems. In dealing with my fault on the water softener I had excellent reception when I phoned, you kept your promises to call back and your engineer was a pleasure to deal with. My unit is now functioning correctly again. Thank you for the support network, it has been a massive contrast to the dismissive and sometimes downright cavalier approach of some other water softener companies."

Mr Newton, Hampshire

"Just a quick ‘thank you’ to your engineer who called yesterday to sort out the problem with our water softener. What a superb ambassador for your company – polite, helpful, understanding and most important of all – extremely thorough. Needless to say he sorted out the problem with a kind explanation as to what had happened. The softener is working perfectly and we are extremely happy! Please extend our thanks to him.”

Mrs Hardy, Suffolk

"Keep your engineer – very, very good. Can not praise highly enough”

Mr Russell, Hertfordshire

"Wish all businesses offered the same level of customer service as I have received from you. Many thanks for all your help. New softener installed and working fine.”

Mr Allen, Lincolnshire


"Your service engineer came to my house yesterday. I wanted to tell you that I found him a very pleasant young man, very kind and helpful. It was such a change from the very often surly or at best non-commital reps that I have previously dealt with. Please give him a ‘pat on the back’.”

Mrs Neep, Hertfordshire 

"Hi Mark. Many thanks for your prompt resolution of my softener problem. I was very impressed with the efficiency of Steven, he did a great job. Perhaps you would like to add my email address to your database for any future marketing or technical updates. And thanks for the invoice and visa receipt that arrived in the post today. Altogether a very professional performance.”

Mr Revell, Suffolk


"Dear John. I just wanted to drop you a quick note to say thank you so much for coming and fixing our water softener leak even though it was out of guarantee! It is really refreshing to get such a hassle free and honest service, we really appreciate it.”

Mrs Bester, Essex 

"Your service engineer, John, completed your first service on my water softener this morning. I would like to express the grateful thanks of my wife and I for the knowledgeable and courteous service we have received. We could not be more pleased, both with the efficient service and sensitive cost. A very satisfied new customer, indebted to all concerned for your excellent support.”

Mr Wood-Smith, Essex


"Mark, I just wanted to thank you again for the superb and quick service I received from you to fix my Atlantis softener. I appreciated the time you took to explain what was wrong and potential costs. It was great to not only get such an honest and open level of service but also to deal with someone who is so passionate about what they do and their product. I would have no hesitation to recommend your softeners and after sales service to others.”

Mrs Locke, Essex

"Good evening Mark, many thanks for the replacement water softener. I would like to comment on the manner in which you first responded to the requirement to repair the unit which had been working for six years. Your response was most assuring. Your endeavour to give a quick turnaround was unfortunately defeated by the parcel post damaging the unit on return. However you once again responded positively by dispatching a replacement. This has now been fitted and is working to our satisfaction. At all times the staff, the telephone manner and responses showed good service and that you value your customers.”

Mr De La Haye, Hampshire


"As usual, service was 100%. Engineer was polite, efficient and answered any questions I had with simple understandable answers. Keep up the good work. I always recommend your company to people who are thinking of having a water softener installed. The unit is working efficiently and I have experienced no problems between servicing”

Mr Prior, Hertfordshire

"Very good, quick, clean worker. Very pleasant man and efficient. Thank You. The softener is excellent and not expensive to run.”

Mr Harrington, Essex


"Fantastic service from the first phone call to arrange a service. Office staff and engineer were very professional. Thank you!”









Atlantis Water Treatment Ltd, Unit 3A Homefield Road, Haverhill, Suffolk, UK, CB9 8QP